Refund & Exchange  Policy

At Khanna Eye Care Centre , we take great care in delivering high-quality eyewear and optical products tailored to your needs. Please read our policy carefully before placing an order.

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1. No Refund Policy

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All purchases made through our website are non-refundable.
Due to the customized nature of prescription lenses, hygiene standards, and product handling protocols, we do not offer refunds under any circumstances.

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2. Exchange Policy (Case-to-Case Basis)

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While refunds are not provided, we understand that certain situations may require support.

Exchanges are not guaranteed and are only considered on a case-to-case basis, depending on:

• Product condition at the time of request

• Reason for exchange

• Manufacturing defect (if any)

• Non-prescription products in unused and original packaging

• Lens and prescription-related issues (evaluated by our in-house optical experts)

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3. Conditions for Requesting an Exchange

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If eligible, an exchange request must meet the following:

• The product must be returned in original condition with all accessories, tags, and packaging.

• Prescription lenses cannot be exchanged unless our team confirms a technical or manufacturing issue.

• Exchange requests must be made within 3 days of receiving the product.

• Final approval is at the sole discretion of Khanna Eye Care Centre.

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4. How to Request an Exchange

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To request an exchange, please contact our support team:

📩 Email: khannaeyecarecentre@gmail.com

Include your order number, product details, issue description, and clear photos/videos if applicable.